Terms and Conditions

1. General provisions

1.1 Identification of the parties. These Terms and Conditions govern the relationship between the company Framee International s.r.o., company registration number (IČ): 25764411, VAT no.: CZ25764411, with its registered office at Dopravní 500/9, 104 00 Praha - Uhříněves, Czech Republic, registered in the commercial register kept by the Municipal Court in Prague, file no. C 68133 (hereinafter „we“ or the „Seller“), and you as our customer (hereinafter „you“ or the „Customer“).

1.2 Contact. E-mail: info@spinkids.ie, postal address: see clause 1.1.

1.3 Definitions. The following terms are used in these Terms and Conditions in particular:

1.3.1 Portal means our online shop at the address spinkids.ie, where you can view our offer.

1.3.2 Goods means the individual products in our offer on the Portal.

1.3.3 Price means the amount you are required to pay us for delivery of the Goods, including the charge for the chosen method of transport and payment, as summarised in the Order.

1.3.4 Order means your binding offer to conclude the contract of sale, sent through the Portal.

1.3.5 Contract means the contract of sale on the basis of which we deliver the ordered Goods and you pay us the Price. These Terms and Conditions form an integral part of the Contract.

1.3.6 Consumer means an individual who concludes the Contract for purposes that are outside their trade, business, craft or profession.

1.4 Language of the contract. The Contract is concluded in the English language.

2. Information on the distance contract

2.1 Cost of distance communication. We do not charge any cost above the Price for the use of the means of distance communication (internet, telephone). Any charges of your internet or telephone provider are not affected.

2.2 Storage of the contract. After we receive the Order, we will send you a confirmation which, together with these Terms and Conditions, constitutes the written record of the Contract. You can save and print the Order form, the Order confirmation and these Terms and Conditions.

2.3 Steps to conclude the contract and correction of data. The Portal allows the Contract to be concluded through an interactive web interface. Before submitting the Order, you can check, change and correct the data entered.

3. Ordering goods and conclusion of the contract

3.1 Offer of Goods. The presentation of the Goods on the Portal does not constitute a legally binding offer but an invitation to submit an Order. We reserve the right to change the offer of Goods at any time.

3.2 Conclusion of the contract. By submitting the Order through the Portal you make a binding offer to conclude the Contract. The Contract is concluded when we send you confirmation that the Order has been accepted, or when we dispatch the Goods. Acceptance with additions or deviations is deemed to be a new offer on your part.

3.3 Goods on request. If the note „on request“ is stated for particular Goods, availability and the possibility of ordering will be confirmed on the basis of your enquiry. When the Goods are available again, we will inform you at the e-mail address you have provided.

3.4 Cancellation of the Order. You may cancel the Order until it is confirmed by us. Cancellation after the Contract has been concluded is possible only by mutual agreement; your statutory right to cancel (clause 6) is not affected.

4. Payment terms

4.1 Price. The prices stated on the Portal are final prices and include VAT and all associated charges. The price of the chosen method of transport and payment, summarised in the Order, is added to the Price of the Goods. We do not require any advance payments.

4.2 Methods of payment. The Price can be paid by the methods displayed in the ordering interface on the Portal. The methods of payment offered in the particular ordering process are decisive.

4.3 Payment due date. The Price is due according to the method of payment chosen in the ordering process: for payment by card or other online payment, on submission of the Order; for cash on delivery, on receipt of the Goods. Where payment is made through a payment service provider, the Price is deemed paid when the amount is credited to our account with that provider.

5. Delivery

5.1 Methods of delivery. The methods of delivery of the Goods and the associated costs can be found on the Portal on the page Transport and payment. We deliver the Goods within the territory of Ireland; any different delivery areas result from the ordering process.

5.2 Delivery times. The Goods will be delivered as soon as possible, usually within 1–5 business days of payment of the Price or of conclusion of the Contract, depending on the method of payment chosen. The Goods are deemed delivered upon delivery to the address stated in the Order.

5.3 Passing of risk. If you are a consumer, the risk of accidental loss of or damage to the Goods passes to you when you take possession of the Goods. If the Goods are collected by a carrier chosen by you and not designated by us, the risk passes upon handover of the Goods to that carrier.

5.4 Taking delivery of the Goods. You are obliged to take delivery of the ordered Goods at the agreed time and place. If you fail to take delivery, we are entitled to claim the costs of re-delivery; the statutory right to cancel is not affected.

5.5 Transport damage. If the Goods are delivered to you visibly damaged, please inform us without delay by e-mail at info@spinkids.ie. Failure to give this notice does not affect your statutory rights in respect of faulty Goods; it does, however, help us to pursue our claims against the carrier.

6. Right to cancel (distance contracts)

6.1 Consumer's statutory right. If you are a consumer, you have the right to cancel the distance contract within 14 days without giving any reason, under the Consumer Rights Act 2022. The period begins on the day after you or a third party designated by you (other than the carrier) take physical possession of the Goods. Where several Goods or partial deliveries are involved, the period begins on receipt of the last item or delivery.

6.2 Voluntary 30-day right of return. In addition to the statutory 14-day period, we grant you as a consumer a voluntary (contractual) right to cancel the Contract without giving any reason within 30 days of receipt of the Goods. The provisions of this clause, including the exceptions in clause 6.8, apply to its exercise and effects accordingly. Your statutory rights, in particular the statutory 14-day right to cancel and your statutory rights in respect of faulty Goods, are not affected.

6.3 Extension of the period. If we have not duly informed you of the right to cancel, the period is extended to the extent provided by law (by up to 12 months).

6.4 How to cancel. The easiest way to cancel is online through our portal at spinkids.ie/info/returns-and-complaints-of-toys — you log in with your e-mail address and order number and the system guides you through the return process. We will confirm receipt of a cancellation submitted in this way without delay (e.g. by e-mail). You may also cancel:

6.4.1 by e-mail to info@spinkids.ie, or

6.4.2 in writing to the address of our registered office.

No particular form is prescribed for cancellation. To meet the deadline, it is sufficient to send the cancellation notice before the period expires.

6.5 Return of the Goods. If you cancel the Contract, you are obliged to return the Goods to us without delay and in any event no later than 14 days from the date of cancellation, at your own expense, to the address of our warehouse: Dlouhá 132/1, Strašín u Říčan, 251 01, Czech Republic. You bear the direct cost of returning the Goods.

6.6 Condition of the returned Goods. You are liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.

6.7 Refund. If you cancel the Contract, we will refund all payments received, including the costs of delivery (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery we offer), no later than 14 days from receipt of the cancellation notice. We may withhold the refund until we have received the Goods back or until you have provided proof of their dispatch. The refund will be made using the same means of payment you used, unless you expressly agree to another means that does not entail any costs for you.

6.8 Exceptions to the right to cancel. A consumer may not cancel the Contract in particular in respect of Goods (Consumer Rights Act 2022):

6.8.1 made on the basis of an individual choice of, or decision by, the consumer, or clearly personalised,

6.8.2 sealed goods which are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery,

6.8.3 which, after delivery and by their nature, are inseparably mixed with other items,

6.8.4 which are liable to deteriorate or expire rapidly,

6.8.5 sealed audio or video recordings or sealed computer software that were unsealed after delivery,

6.8.6 in the other cases provided by law.

7. Your rights if the Goods are faulty

7.1 Conformity of the Goods. We are obliged to supply Goods that conform to the Contract. Under the Consumer Rights Act 2022 (transposing Directive (EU) 2019/771), the Goods must be of satisfactory quality, fit for their purpose, as described, and durable.

7.2 Short-term right to reject (30 days). If the Goods are faulty, you may reject them and obtain a full refund within 30 days of delivery.

7.3 Repair or replacement. You may require us to repair or replace faulty Goods free of charge within a reasonable time and without significant inconvenience.

7.4 Price reduction and final right to reject. Where repair or replacement is impossible, fails, is not carried out within a reasonable time or causes significant inconvenience, you are entitled to a proportionate reduction of the Price or to exercise the final right to reject the Goods (termination of the Contract and refund, which may be reduced to reflect any use).

7.5 Presumption. Any fault that becomes apparent within 12 months of delivery is presumed to have existed at the time of delivery, unless we prove otherwise.

7.6 How to make a claim. The easiest way to report a fault is online through our portal at spinkids.ie/info/returns-and-complaints-of-toys — you log in with your e-mail address and order number and the system guides you through the whole process. You may also contact us by e-mail at info@spinkids.ie or in writing at the address of our registered office, stating the order number and a description of the fault.

7.7 Commercial guarantee. The Goods may be covered by a commercial guarantee where one is provided; any commercial guarantee is additional to, and does not exclude or limit, your statutory rights set out above.

8. Protection of personal data

8.1 Controller. The controller within the meaning of Regulation (EU) 2016/679 (GDPR) is Framee International s.r.o. (contact details in clause 1).

8.2 Purposes and legal bases. Your identification and contact details stated in the Order (in particular name, address, e-mail, telephone number and, where applicable, billing details), information about the Order and payments and records of mutual communication are processed for the conclusion and performance of the Contract (Article 6(1)(b) GDPR), for compliance with legal obligations, in particular accounting and tax obligations (Article 6(1)(c) GDPR), and for our legitimate interests (Article 6(1)(f) GDPR).

8.3 Recipients. For the performance of the Contract we pass data to processors and third parties to the extent necessary, in particular to carriers (for delivery), payment service providers (for processing the payment) and IT service providers.

8.4 Your rights. You have the right of access, rectification, erasure, restriction of processing, data portability and objection (Articles 15–22 GDPR). Where processing is based on consent, you may withdraw it at any time with effect for the future.

8.5 Right to lodge a complaint. You have the right to lodge a complaint with a supervisory authority. The controller's supervisory authority is the Office for Personal Data Protection of the Czech Republic (Úřad pro ochranu osobních údajů, www.uoou.cz). Independently of this, you may also contact the Data Protection Commission (www.dataprotection.ie).

8.6 Further information. Detailed information on the processing of personal data can be found in our Privacy Policy.

9. Dispute resolution

9.1 Supervisory authority. Supervision of compliance with consumer protection law is exercised by the Competition and Consumer Protection Commission (CCPC, www.ccpc.ie).

9.2 Alternative dispute resolution. If you are a consumer, you may refer a dispute to an approved alternative dispute resolution (ADR) body; the CCPC maintains the list of authorised ADR entities in Ireland.

9.3 Cross-border disputes. In the case of a cross-border dispute, you may contact free of charge the European Consumer Centre Ireland (ECC-Net, www.eccireland.ie).

9.4 ODR platform. The European online dispute resolution (ODR) platform was discontinued with effect from 20 July 2025 and is no longer available.

10. Final provisions

10.1 Completeness of data. You are obliged to provide us with complete and accurate data necessary for delivery of the Goods (in particular billing and delivery details).

10.2 Intellectual property. The Contract does not entitle you to use items protected by intellectual property rights (works, databases, trade marks or other protected signs) belonging to us or to third parties.

10.3 Governing law. The Contract is governed by the law of the Czech Republic, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention). However, under Article 6(2) of Regulation (EC) No 593/2008 (Rome I), this choice does not deprive the consumer of the protection afforded by the mandatory provisions applicable under the law of the State of their habitual residence. For consumers habitually resident in Ireland, the mandatory provisions of Irish consumer law, including the Consumer Rights Act 2022, therefore remain applicable.

10.4 Severability. Should any provision of the Contract be or become invalid or unenforceable, the remaining provisions remain in force. As against consumers, the invalid provision is replaced by the applicable statutory rule.

10.5 Changes to the Terms and Conditions. These Terms and Conditions may change. The Terms and Conditions in force at the time the Order is submitted apply to each Contract.

10.6 Effective date. These Terms and Conditions apply to Contracts concluded from 27 July 2026.

Prague, 27 July 2026